Privacy Policy
Your privacy matters to us. This policy explains how jn99 collects, uses, and safeguards your personal information on our platform.
Our Privacy Commitments
SSL Encryption
All data in transit is protected by industry-standard SSL/TLS encryption.
Secure Storage
Your personal data is stored on secured servers with access controls and regular audits.
No Data Selling
We never sell, rent, or trade your personal information to third-party marketers.
Your Consent
We process your data only with your consent or when there is a legitimate legal basis.
Transparent Policy
We are open about what data we collect and why, so you can make informed choices.
Contact Support
Have privacy concerns? Reach our team at [email protected] for prompt assistance.
Introduction
Welcome to jn99, Bangladesh's cricket-specialist online gaming platform. We are committed to protecting the privacy and personal data of every user who accesses our website, places bets, plays casino games, or interacts with any feature on our platform. This Privacy Policy sets out in clear terms how jn99 collects, uses, stores, shares, and secures your personal information when you use our services.
By creating an account or continuing to use jn99, you acknowledge that you have read, understood, and agreed to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our services and contact us to have your account and data removed.
Information We Collect
jn99 collects only the information that is necessary to deliver a safe, legal, and high-quality gaming experience. We collect data in two main ways: information you provide directly, and information gathered automatically as you use the platform.
Information You Provide Directly
- Full name, date of birth, and gender as provided during account registration.
- Contact information including email address and mobile phone number (e.g., bKash or Nagad registered number).
- Residential address, city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, etc.), and national ID or passport details for identity verification.
- Financial data such as payment method details, deposit amounts, and withdrawal requests made via bKash, Nagad, Rocket, Upay, or bank transfers.
- Customer support communications, feedback, survey responses, and any messages submitted through our contact channels.
Information Collected Automatically
- Device information including IP address, browser type, operating system, and device identifiers.
- Usage data such as pages visited, games played, betting history, session duration, click patterns, and navigation paths within the platform.
- Cookies and similar tracking technologies that help us remember your preferences and provide a personalized experience.
How We Use Your Information
The information jn99 collects is used exclusively to operate, improve, and secure our platform and services. We do not use your data for any purpose not described in this policy. Specifically, we use your information for the following purposes:
- Account creation, verification, and management — including KYC compliance and age verification (21+ only).
- Processing deposits, withdrawals, and all financial transactions via supported payment methods (bKash, Nagad, Rocket, Upay, bank transfer).
- Personalizing your experience — showing relevant game recommendations, cricket betting markets, and promotional offers based on your activity.
- Providing customer support, responding to inquiries, and resolving complaints in a timely manner.
- Detecting, preventing, and investigating fraud, money laundering, underage gambling, and other suspicious activities on the platform.
- Complying with applicable legal obligations, regulatory requirements, and internal responsible gaming policies.
Cookies and Tracking Technologies
jn99 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver relevant content. Cookies are small text files stored on your device when you visit our website. They help us remember your session, language preferences, and betting activity so you do not have to re-enter the same information each time you visit.
We use cookies for authentication (keeping you logged in), security (detecting unusual login attempts), and analytics (understanding how users navigate the site). We do not use cookies to track your activity on other third-party websites.
Types of Cookies We Use
- Essential Cookies — required for the platform to function correctly, including login sessions and security features. These cannot be disabled.
- Preference Cookies — remember your chosen language, display settings, and personalized options so the site loads with your saved configuration.
- Analytics Cookies — collect anonymized data about how users interact with the site, helping us improve performance, fix errors, and enhance features.
Sharing Your Information
jn99 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, we may share your data with carefully selected third-party partners in strictly limited circumstances to operate our platform effectively and comply with legal obligations:
- Payment processors and financial service providers (such as bKash, Nagad, Rocket, and Upay) to facilitate deposits and withdrawals — these providers have their own privacy policies and handle your financial data under their own terms.
- Game content and platform technology providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming — limited technical data is shared to support game functionality, RTP verification, and fair play certification.
- Fraud detection, identity verification, and KYC compliance partners — to verify your identity and protect against money laundering and unauthorized account access.
- Law enforcement or regulatory authorities — only when required by applicable law, court order, or binding government directive, and only to the minimum extent required.
Any third party with whom we share data is contractually obligated to handle your information securely and only for the specific purpose for which it was shared. We do not authorize third parties to use your data for their own independent marketing or analytics purposes.
Data Security
At jn99, safeguarding your data is a top operational priority. We deploy multiple layers of security to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction. Our platform uses SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that sensitive information such as passwords and payment details cannot be intercepted in transit.
Internally, access to personal data is limited to authorized personnel on a strict need-to-know basis. All staff handling user data are trained in data protection practices. We conduct regular security audits and vulnerability assessments to identify and address potential risks promptly. Our servers are hosted in secure data centers with physical and digital access controls.
Payment and Financial Data
jn99 processes deposits and withdrawals through trusted local payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank. When you make a payment transaction, your financial data (such as your mobile wallet number or bank account details) is transmitted securely and used solely for the purpose of completing that transaction.
We do not store full payment card numbers, CVV codes, or complete bank account details on our own servers. Payment information is processed via the respective payment provider's secure infrastructure. Transaction records (dates, amounts, and transaction IDs) are retained for accounting, fraud prevention, and compliance purposes.
Data Retention
jn99 retains your personal data only for as long as is necessary to fulfill the purposes described in this Privacy Policy, or for as long as required by law. For active accounts, we retain your registration information, betting history, and transaction records for the full duration of the account's existence. After account closure, certain data may be retained for a period required by anti-money laundering regulations, fraud prevention protocols, and any applicable financial record-keeping obligations.
When data is no longer required, we securely delete or anonymize it so it can no longer be linked back to any individual user. You may request deletion of your account and associated personal data by contacting our support team at [email protected].
Your Privacy Rights
jn99 respects your rights regarding the personal data we hold about you. As a user of our platform, you have the following rights, which you may exercise at any time by contacting our support team:
- Right to Access — request a copy of the personal data jn99 holds about you, including your account details, transaction history, and any communications.
- Right to Rectification — request correction of inaccurate or incomplete personal data we hold about you, such as a misspelled name or incorrect date of birth.
- Right to Erasure — request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to any overriding legal retention requirements.
- Right to Restrict Processing — request that we limit how we use your data in certain circumstances, for example while a complaint is being investigated.
- Right to Withdraw Consent — where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of the above rights, please contact us at [email protected] with your registered email address and a clear description of your request. We aim to respond to all privacy-related requests within 30 days of receipt.
Third-Party Services and Links
Our platform integrates content and services from trusted third-party providers, including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect certain technical data (such as your device type and session data) as part of delivering their game content. Their data collection practices are governed by their own respective privacy policies, not this document.
jn99 is not responsible for the privacy practices of third-party game providers or payment processors. We encourage you to review the privacy policies of any third-party service you interact with through our platform to understand how they handle your data.
Children's Privacy and Age Restriction
jn99 is strictly an adult platform intended for users aged 21 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. During account registration, users are required to confirm their age and provide identity documentation for KYC verification. If we discover that personal data has been collected from a person under 21, we will immediately suspend the account and permanently delete the associated data.
Changes to This Privacy Policy
jn99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.
Your continued use of jn99 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed about how we are protecting your information. The most current version of this policy is always available at https://jn99.org/privacy-policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how jn99 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to addressing your queries promptly and transparently.
Email: [email protected] (plain text — not a clickable link). Our support team is available 24/7, Bangladesh Standard Time (BST, UTC+6).
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